Greek "Le Grand" and Russian “Yuzhny Krest” have announced the severance of their relationship
Yesterday, information was put up on the website of
“Yuzhny Krest” stating that the travel agent is completely terminating their
relationship with the Greek company Le Grand “in light of their incorrect
business behaviour”.
As Fonteyn Spauraki pointed out, the goal of the
letter was to inform the Russian Tour Industry Union about the need to
undertake all necessary measures to observe the rights of citizens of the
The Vice President of the “Yuzhny Krest” company
Marina Borisovskaya, who RATA-news got in contact with regarding and
explanation of the situation was surprized by the formulation of the question:
“Yuzhny Krest’s partnership with Le Grand was all in all terminated in October
2011. Time to time we made bookings only in the hotel Mitsis
upon demand, which can be ordered through Le Grand, but all of these requests
we paid in time, even before the arrival of travellers to their destination. A
month ago we deleted the prices for the Mitsis Hotel from our site altogether
and stopped making bookings there”. According to the words of Ms Borisovkaya,
there are only 12 requests left for Mitsis through “Yuzhny Krest” on different
islands, the majority of which have already been paid for through the early
booking scheme. “But because of the incorrect behaviour of Le Grand we decided
not to risk the tourists calm vacation and to cancel their booking in Mitsis, -
tells us Marina Borisovskaya. – Information regarding this was put up on our
website yesterday. Even though these reservations had already been paid for by
our company, we offered our clients to make another booking in a hotel of a
higher class at our expense, or get a full refund of their holiday”.
More than that, as it turns out, the Le Grand Company
itself was making bookings at the Sol Kipriotis Hotel in Kosa through “Yuzhny
Krest”, and requests for this hotel continue to flow in. “At the
moment we have around 26 requests from Le Grand, and they haven’t informed us
of what we should do with them after the severance of our partnership since the
30th of July, and still no one has gotten in contact with us – says Marin
Borisovskaya. – As a result were trying to get in contact with partners of this
Greek company ourselves, to try and figure out if they were the ones who made
the reservations in Sol Kipriotis, and whether or not these reservations should
be cancelled”.
In Ms Borisovskaya’s opinion, any financial conflict should be resolved in court, and not with public discussion. “In any case, no matter what anyone claims, were are ready to provide letters from our current partners, the largest of which are the Fenix Company and the Aldemar chain of hotels, stating that “Yuzhny Krest” collaborates with them only on the grounds of prepayment”, - said Marina Borisovskaya.