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Passengers – lawyers are preparing joint claim against Aeroflot

08:07, 21 января 2011

The lawyers that were among passengers who suffered because of the long delays of Aeroflot flights end of December last year are preparing a joint claim against Aeroflot. They placed relevant application in Internet and created a special group in Facebook, where more than 100 persons registered by now.

«We do it because are sure that our citizens should learn to defend their interests. And we do it free of charge. We are sure that together we can bring back violated justice and receive appropriate compensation», - activists mentioned in Facebook.

In another address, placed in Internet, they say: «If Aeroflot does not want to  attend to the culture of serving their clients, we will have to force it in determined by law order. We declare joint claim and invite all passengers that suffered from incompetence of Aeroflot managers within December 24 – 30 period to join us and receive real compensation of pecuniary and moral damage».

Let us remind you that Aeroflot received a lot of critics during those ill-fated “icy days” and on January 13 announced “action of image support”. Passengers were offered amazing variant of compensation for the delayed flights: personalized vouchers that could be used for paying for next one-way flight of the airline. Thus Aeroflot deprived passengers of any choice and imposed their services on the clients, not caring if these people would want to fly this airline in the future. But this compensation is due only to those passengers whose flight was delayed for minimum 8 hours and the voucher is valid till 31.12.2011. And the voucher indemnifies only for the fare from Moscow, taxes and charges are not included. 

After such «image support» new wave of critics fall upon airline. And then on January 17 Aeroflot added to its message the following: «Passengers entitled to the compensation who don’t want to accept certificate can apply for the authorized monetary compensation within the limit of effective law». And according our laws  that's 25 Rubles per one hour of delay.

For comparison: Transaero compensates to their passengers all warranted losses derived by the flights delays, including hotel accommodation, meals etc. plus 50 Rubles per each hour of delay.  None of the flights of Transaero were delayed those days through the fault of airline.

«Aeroflot», as we know, made a mistake with de-icing liquid and because of lack of this liquid aircrafts of Aeroflot were grounded when other carriers already started operating flights. This situation resulted in the following implications: on December 31 deputy director for material and technical provision of Aeroflot was dismissed “thereon with mistakes resulted in malfunctioning of airlines during December 26 – 29 period”. So the mistakes are accepted, the fault of the carrier is clear. But it still sorts out the claims of the passengers as it is suitable for the airline.

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